Frequently Asked Questions – Current Residents

What am I responsible for as a resident? 

Typically all residents are responsible for the following:

  • Securing all utilities for home, unless otherwise provided and insuring they are uninterrupted.
  • Having in force a Renters Insurance Policy for the duration of their residency
  • Lawn care, unless otherwise provided (We provide the lawn care for apartments)
  • Changing the furnace/air conditioning filters monthly
  • Minor repairs to your home, including, but not limited to, replacing light bulbs and clogged drains
  • Testing the smoke detector and changing the batteries
  • Pest control except for termites and carpenter ants
  • Following the terms of your lease.

When is rent due? 

Rent is due on the 1st of the month and late on the 5th. Rent must be in our office by the end of the business day on the 4th of the month in order to not incur a late payment penalty. If you pay rent on or after the 5th of the month there is a late fee that is assessed equal to 10% of your total rent. All payments made after the 5th must include the applicable late fee.

How can I pay rent after I move in? 

Rent can be paid on your online portal we provide you for FREE. You can also pay by mailing to PO Box 3131 Weirton, WV 26062, or payments are accepted at Café Primo 3200 Pennsylvania Avenue Weirton, WV 26062.  Café Primo is open 365 days a year from 9 a.m. to 11 p.m., Sundays 1p.m. to 11p.m.

What is the pay and maintenance request online option, and how do I sign up? 

For more information and instructions call the office so we can send you a setup link.  If you already have a user name and password connect here Orecchio Properties Tenant Portal or go to the above menu bar to Current Residents – Pay Online

What happens if my check payment is returned? 

We will notify you and expect immediate payment. Additionally, you will be required to submit a bounced check fee of $25.00 as well as any applicable late fees.

What happens if I do not pay my rent? 

If your rent is not received before, the 5th of the month, you will receive a late fee in the amount of 10% of your current rent. We will call you notifying you that you are in breach of your lease and payment must be made promptly. If you still do not pay your rent we may file an eviction.

What is an Eviction filing? 

If you refuse to pay your rent an eviction filing is the first step in the eviction process and should not be taken lightly. A decision in favor of the Plaintiff (landlord) can stay on your record for 10 years and might make it difficult to obtain future housing and credit. An eviction filing is also expensive; fees can reach over $650 over and above the balance owed and they are the responsibility of the resident.

When my lease expires can I just move out? 

No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper written notice is given by either party.

How do I terminate my lease? 

Once your lease expires or you have a month to month agreement our leases require a 30 day written notice to terminate by either party.

Can I apply my security deposit to my last month’s rent? 

No. Your security deposit is held can only be used for outstanding charges after you vacate the property.

What happens if I do not pay my last month’s rent?

You will be responsible for the late fee associated with the non-payment and be subject to the Eviction process.

How do I submit routine maintenance requests? 

All routine maintenance requests must be submitted in writing, on our form, to our office. Requests can be submitted by one of the following:

What do I do in an emergency? 

If your emergency is life threatening, dial 911. For other emergencies, please consult the information you were provided in your move-in packet. You may also call our office and report the emergency.  Please note that any calls for repairs to anyone other than us will be billed back to the resident, as all residents have been supplied information with the proper contacts.

Do I have to be present for a maintenance technician to perform work? 

No, all of our maintenance technicians are licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, we will make 3 attempts to contact you and if not successful, the service request will be terminated and not re- activated. If the situation is deemed to be a risk to a person or the property, the technician will be allowed to access the property.

How quickly can I expect my request to be performed?

There are many factors that go into each request and we cannot set a firm schedule. Our goal is to perform all of our repairs as soon as possible.

Can I perform the work myself and send you the bill? 

No. Unauthorized repairs will not be reimbursed. I do not like the way a repair was done, what should I do?  Please contact our office immediately so we may investigate the issue our goal is to do our best to make our Residents happy.

Can I withhold my rent for items not being corrected to my satisfaction?

No. Under the law it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation so we can do our best to make our Residents happy.

Can I change the locks on my home? 

No. Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your tenancy, you must make arrangements with our office. The work must be done by us. There is a $35.00 fee charged per lock to re-key.

Can I paint my home a different color? 

No. You must first receive written authorization from us to paint any part of the property.

What do I do if I need to change the terms of the lease? 

A lease is a legally binding agreement and cannot be changed without the consent of both parties. Should you breach the lease by leaving early, typically, you will be responsible for the advertising fee, other costs in re-renting the property and rental payments until the end of your lease, or until the property is re-leased. If you need to change the terms of your lease contact our office to discuss your particular situation.

What do I need to do when I move out? 

Your lease details the items that you need to accomplish to properly vacate your home. Once you give us official notice that you are moving out you will receive a letter detailing your responsibilities to vacate your home.

When do I have to return the keys after I move out?

Keys must be returned within 24 hours of vacating the property. You are not officially moved out until the keys are returned and you may be responsible for charges until the keys are returned. You can return your keys and obtain a receipt to Café Primo 3200 Pennsylvania Avenue Weirton, WV 26062.

What do you do with my security deposit after I move out? 

Immediately after you vacate the property, someone from our office visits the property and performs a move-out inspection to assess the condition of the property in comparison to your move-in report. We then process your security deposit as quickly as possible.

When can I get my security deposit back?

You will receive notice of the disposition of your security deposit within 30 days. This will be mailed to your forwarding address.

What if my security deposit does not cover my charges? 

We will send you a letter notifying you of a balance due. Payment will be expected promptly to prevent further action.

What if I do not pay my outstanding charges? 

Any outstanding charges 30 days from the date of invoice will be turned over to the credit bureaus and might become part of your permanent credit history.  We will make every attempt to collect the debt as pursuant to state law.